Fireflies.ai

Key facts: Fireflies.ai is an AI meeting assistant that records, transcribes and summarises calls across Zoom, Meet, Teams and other platforms, then makes every conversation searchable — ask for a decision from three weeks ago and it finds the moment. It also syncs notes to CRMs and task tools, and offers conversation analytics for sales and support teams.

Plans: Fireflies.ai is free to start with limited storage and transcription, and paid Pro and Business plans unlock unlimited storage, analytics and team features. The free plan is a solid trial.

Best for: sales, recruiting and support teams whose knowledge lives in calls, and anyone who hates writing meeting notes. Watch out: recording laws differ by jurisdiction — get consent, and review summaries before they go to a client.

Pros

• Records, transcribes and summarises calls across Zoom, Meet, Teams and other platforms.
• Makes every conversation searchable, so a decision from weeks ago can be found in moments.
• Syncs notes to CRMs and task tools, with conversation analytics for sales and support teams.

Watch out for

• Recording laws differ by jurisdiction, so get consent before recording.
• Review summaries before they go to a client. Transcripts capture words, but summaries can miss nuance.
• The free plan limits storage and transcription, so heavy meeting loads need a paid plan.

Best for

Best for: sales, recruiting and support teams whose knowledge lives in calls, and anyone who hates writing meeting notes. Who should skip it: anyone who rarely takes calls, or who cannot obtain recording consent from participants.

Pricing

Fireflies.ai is free to start with limited storage and transcription, and paid Pro and Business plans unlock unlimited storage, analytics and team features. Check the official pricing page for current limits and prices.

FAQs

Which platforms does it support? Zoom, Meet, Teams and other call platforms.

Can I search old meetings? Yes. Every conversation becomes searchable, so past decisions can be found quickly.

Does it connect to other tools? Yes, it syncs notes to CRMs and task tools.

Do I need consent to record? Yes. Recording laws differ by jurisdiction, so get consent first.