Tidio

Key facts: Tidio combines live chat, AI chatbots and a shared inbox for websites and online stores, with Lyro, its AI agent, answering FAQs and handling routine conversations. It integrates with Shopify, WordPress and other platforms, and includes visitor tracking and email marketing tools.

Plans: Tidio has a free plan covering live chat and basic chatbot use, with paid plans adding more conversations, AI agent usage and features. Check the official pricing page for current limits.

Best for: small businesses and stores that need chat support without enterprise cost. Watch out: the free plan’s conversation limits are modest — a traffic spike can exhaust them mid-month.

Pros

• Combines live chat, AI chatbots and a shared inbox for websites and online stores.
• Lyro, its AI agent, answers FAQs and handles routine conversations automatically.
• Integrates with Shopify, WordPress and other platforms, with visitor tracking and email marketing tools included.
• A free plan covers live chat and basic chatbot use, so small stores can start without cost.

Watch out for

• The free plan's conversation limits are modest — a traffic spike can exhaust them mid-month.
• More conversations and AI agent usage sit behind paid plans, so costs scale with support volume.
• Chatbots still need well-written FAQs and routing rules to avoid frustrating customers.

Best for

Small businesses and stores that need chat support without enterprise cost. Who should skip it: high-volume support teams whose conversation counts would outgrow the free and lower tiers quickly.

Pricing

A free plan covering live chat and basic chatbot use, with paid plans adding more conversations, AI agent usage and features — check the official pricing page for current limits.

FAQs

What is Tidio? A live chat and AI chatbot platform for small businesses and online stores.

What is Lyro? Tidio's AI agent, which answers FAQs and handles routine conversations.

Which platforms does it integrate with? Shopify, WordPress and other platforms, according to this page.

Is there a free plan? Yes, covering live chat and basic chatbot use; paid plans add more conversations and AI agent usage.